The first question is whether both flights are on one ticket. If they are separate bookings, the second airline may treat you as a no-show; if they form one itinerary, contact the operating carrier immediately and ask for rerouting and the written rule that applies to your route.
간단 요약
- One ticket and separate tickets can lead to very different remedies.
- Record the delay cause, times, boarding passes and airline responses.
- Check the carrier’s contract, applicable passenger rules and your policy.
1. One ticket or two separate bookings?
On a single protected itinerary, the airline that sold or operates the affected journey is the first contact for rebooking and the applicable remedy. On separate tickets, you may need to buy a replacement flight yourself because the next carrier may not be responsible for an earlier flight’s delay.
Ask the airline to confirm whether the onward segment is protected by the same ticket number or booking contract. A shared itinerary in an app does not necessarily mean a single ticket.
2. What evidence should you save?
Keep the original itinerary, e-ticket numbers, boarding passes, delay or cancellation notices, baggage tags, receipts for necessary expenses, and screenshots of the airline’s response. Write down when you reached the gate and when the airline offered an alternative.
3. What does Korea’s consumer guidance cover?
The Korea Consumer Agency publishes an English aviation-consumer dispute guideline with remedies tied to the disruption type, cause, delay length and whether the passenger accepts an alternative flight. It is a screening reference; the route, operating carrier and governing rules still matter.
Contact the operating airline first, then escalate through the relevant passenger-consumer channel if the reply does not address your ticket or the published guidance. For an international itinerary, check whether another country’s passenger-protection rules also apply.
5. Official sources
- Korea Consumer Agency aviation dispute guideline (English PDF)
- Korea Consumer Agency international consumer counseling
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✅ 결론
If you bought a policy, check whether it covers missed departure, extra transport, lodging or unused prepaid costs—and whether it excludes delays outside the policy’s definition.
FAQ — 자주 묻는 질문
Q1. Will the airline automatically refund my second ticket?
Usually, separate ticket contracts are handled separately. Contact both airlines immediately and ask for the relevant rebooking or refund clause; do not assume one carrier will cover the other booking.
※ Checked October 1, 2026. Terms can change and vary by person, provider or transaction; confirm the current rule with the linked official source before acting.
